Jodie Moule: Not to prime. It’s a crime!

Great post from Jodie Moule over at Johnny Holland Magazine on the very basis of Primed Associates – the power of priming.

As UXers in the corporate world, my team have to focus on practical ways of doing things to get better results – in what is often a shorter time frame. Take this, and the fact that users are often poor at relaying why they have behaved in a certain way, and we are under some pressure to make inferences from observed behaviour that may (or may not), apply to a broader context. However, we’ve found that the process of priming our users before we see them – getting them to create collages as a homework activity – has amazing benefits with valuable results.
More here.

Jodie sees the power in priming her users so that they (and her team) can go further faster in the design process. She is Co-founder & Director at Symplicit, a User Experience Design Consultancy in Melbourne Australia, that focuses on assisting clients to create great experiences for their customers.

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Presenting at the ODN – Long Island Annual Conference April 8

The ODN Long Island Chapter is hosting its annual conference on April 8, 2010 at the Marriott Residence Inn, Plainview, NY . The focus is on building stronger, better organizations so that they can not only succeed but thrive as we work our way out of the Great Recession. More details here.

My topic is: Manufacturing Magic – The Hard Work of Creating an Innovation Culture

In the phrase, “we need to be more innovative”, lies a universe of misspent time, energy and political capital. As the popular media love affair with the notion of innovation continues, and leaders begin looking for answers to their businesses’ economic health beyond those actions necessary to survive the Great Recession, many organization development professionals are being tasked with making their organizations “more innovative.” Unfortunately, it seems that the concept of innovation has been coupled with that of creativity and unless we deliver something bright, shiny and magical, we’re going to disappoint.

Creating an innovation culture is not easy. As with change initiatives that have come (and gone) before, it is fraught with miss-comprehensions, false starts and dead ends. With the right effort applied to the appropriate leverage points in your organization, you might just be able to deliver the results you and your leadership seek.

This presentation, backed by current research in innovation best practices, will provide a rapid overview of the different entry points to begin creating an innovation culture. It will highlight key concerns, critical decisions, potential problems and the planning necessary to begin the process of making an innovation culture that fits your organization’s needs and wants. It will also address the business value to be obtained in terms that are clear and meaningful. While creating an innovation culture may be costly and hard work, the key question to ask is – what is the business impact and cost of lack of innovation?

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Innovation Culture: Analytical and Intuitive Thinking

Innovation Culture: Analytical and Intuitive Thinking Framing Post
This post is to trigger dialogue on innovation in the moderated Twitter #innochat on Thursday, March 25 at Noon, EST (USA) – all interested parties are welcome to join in. Follow #innochat to join at that time.

Fred Collopy, a professor at the Case Western Reserve University in the Weatherhead School of Management, explored the architect/artist/designer Maya Lin’s design method in a great chapter in the book, Managing as Designing. The quote that struck me as being very apropos for innovators is from Lin, when she stated, “My creative process balances analytical study, based very much on research, with, in the end, a purely intuitive gesture.” I see that this combination of approaches to innovation challenges, marrying the analytical and intuitive, as essential to discovering and creating the best solution to meet the existing need.

Below is a scan of the map that Collopy developed to describe Maya Lin’s process. (Click to enlarge)

An innovation culture is one that strives to create solutions to its most pressing challenges, including (perhaps, especially) those of its clients. It is a robust, searching culture. Intellectually curious and driven to results, it rides a line between the discovery of the new and the direct and specific application of that discovery to meet a present need.

Innovators act differently than analysts or decision-makers. They act differently than artists. Innovators need to borrow from both to be successful. Innovation can be an extreme practice. It tends to call on all of the faculties of those engaged in it. It is driven by the immediate context. It is driven to specific outcomes. It engages the whole person’s mind. It doesn’t reside solely in the domain of analysis or solely in the domain of creativity. It straddles both, or better yet, leans into one or the other as necessary for the task or challenge at hand.

That balance is key.

Questions to ponder:
1. Do you agree that innovation demands both analytical and intuitive thinking? (Why?)
2. How do you combine both of these practices in your innovation work (with clients in particular)?
3. What challenges do you experience in trying to accommodate both ways of thinking (and acting)?

Additional readings in the following links if you’d like to explore further:
A series in John Nofsinger’s blog at Psychology Today on Analytical/Intuitive Thinking
Part I – Determine your thinking process
Part II – Know yourself
Part III – Risk aversion
Part IV – Patience

The home of the website supporting Managing by Design at the Weatherhead School of Management

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McKinsey – The Case for Behavioral Strategy

…few corporate strategists making important decisions consciously take into account the cognitive biases—systematic tendencies to deviate from rational calculations—revealed by behavioral economics. It’s easy to see why: unlike in fields such as finance and marketing, where executives can use psychology to make the most of the biases residing in others, in strategic decision making leaders need to recognize their own biases. For more see the full report and the direct implications for innovation.

There is also a great interactive element, too.

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Innovation Poll – Biggest Barrier to Innovation?

Braden Kelley, an innovation consultant and the editor of Blogging Innovation, is taking a measure of the relative barriers to organizational innovation. He asks, “What is your organization’s biggest barrier to innovation?”
To take the poll, go here. Results are presented immediately after your submission.

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Ignite Princeton #1 – A Great Success

The first ever Ignite Princeton event was held on March 2nd at the Nassau Inn in downtown Princeton, NJ. For more information on the event go to the Ignite Princeton event site. To see the eight presentations from the evening go to the YouTube IgnitePrinceton channel.

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Ignite Princeton – just days away

Picked up a great comment from Princeton Scoop here.

““Ignite” presenters share their personal and professional passions on life’s imponderables, improbables, and the decidedly offbeat, from orbiting garbage to the intersection between art and commerce. The whole thing sounds like it could be a tad overwhelming, but consider the event’s overarching theme: “Enlighten us, but make it quick.” Public speaking on Red Bull? Brilliant.”

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Afterlife: An Essential Guide To Design For Disassembly, by Alex Diener – Core77

What if we take another run at the idea that everything has a life beyond its immediate life? What if we decided that things must be reparable, recoverable, recyclable, re-purpose-able? How different would then be our innovation and design approaches? Our disposable society must be disassembled.

Afterlife: An Essential Guide To Design For Disassembly, by Alex Diener – Core77.

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Bill Gates’ 2010 Annual Letter focuses on Innovation

Gates: This is my second annual letter. The focus of this year’s letter is innovation and how it can make the difference between a bleak future and a bright one.

2009 was the first year my full-time work was as co-chair of the foundation, along with Melinda and my dad. It’s been an incredible year and I enjoyed having lots of time to meet with the innovators working on some of the world’s most important problems. I got to go out and talk with people making progress in the field, ranging from teachers in North Carolina to health workers fighting polio in India to dairy farmers in Kenya. Seeing the work firsthand reminds me of how urgent the needs are as well as how challenging it is to get all the right pieces to come together. I love my new job and feel lucky to get to focus my time on these problems. The full letter is here.

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Seth Godin – Curiosity is at the heart of Creativity

Seth’s mini-post “Why Ask Why?” on curiosity may not evoke an “A-HA” moment. But I bet it certainly provokes a “YES!” moment or two.

I’ve always said that at the center of innovation lies intellectual curiosity. Without it, you’ll never get beyond the notional boundaries (both real and self-imposed) that good problem-solving and creative-thinking directly address.

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